Customer Relationship Management (CRM)
We work with our clients to ensure that their relationships with customers are smooth and professional. By enabling the technology behind Customer Relationship Management (CRM) within organisations we ensure more beneficial communications, make it easier to conduct business with multiple clients and ultimately generate greater revenues.
We support our clients by:
- Enabling them to drive information on sales, marketing, support, customer service, communication and reporting through one central point in the business
- Understanding their true needs and building bespoke CRMs that meet those needs, rather than having to shape their business processes around ‘off the shelf’ products
- Integrating with key players in the CRM space including Salesforce, Microsoft Dynamics, Oracle, Zoho and Pipedrive to ensure effortless flow of information and continuation of business
Our flexible and bespoke approach to CRM allows customers to significantly increase work output, therefore increasing profits and grow their business faster.
If you want to learn more about how our approach to CRM could help your business contact us now.
The Benefits of CRM
Fundamentally, Customer Relationship Management (CRM) is an approach to managing all of a business’s relationships and interactions. This is specifically with regards to current and potential customers at whichever stage of a relationship they are at. Using a CRM system allows businesses to improve aspects such as sales management, contact management and reporting, with a goal to increase profitability and productivity.
The benefits of a good CRM system are huge. First and most obvious is that you will benefit from the improved flow, accessibility and organisation of information that is key to the businesses success. This information includes sales pipelines and general contact with key customers. It also allows you to use this information to understand your customers better, meaning improved efficiency and better customer service throughout. Finally, holding all information in one place lets you easily pull comparative reports, review progress and make key business decisions based on actual facts related to your business and customers.
Working with Click Fusion
At Click Fusion we are experts at implementing, supporting and building CRM systems for a range of businesses across industries, sizes and countries. The combination of understanding out-of-the-box platforms, technical expertise in building bespoke solutions and experience in understanding the true requirements of businesses makes us the perfect CRM partner regardless of the challenges you face.
We know that businesses are built on their relationships with customers. That is why we pride ourselves on working quickly to put in place the best, most established and effective solutions to your customer relationship management needs. We also offer continued support, so as your business grows and evolves we can ensure your CMS keeps up, helping you every step of the way.